Vertel uw vrienden over dit artikel:
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Matthew Dixon
Prijs
€ 18,99
Besteld in een afgelegen magazijn
Verwachte levering 12 - 19 jun.
Onze klanten zeggen:
Voeg toe aan uw iMusic-verlanglijst
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Matthew Dixon
Conventional Wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. But no matter how exciting special deals may be, the "dazzle factor" does not solve customer problems. This book presents a breakthrough idea about how to win customer loyalty.
256 pages
| Media | Boeken Paperback Book (Boek met zachte kaft en gelijmde rug) |
| Vrijgegeven | 26 september 2013 |
| ISBN13 | 9780241003305 |
| Uitgevers | Penguin Books Ltd |
| Pagina's | 256 |
| Afmetingen | 153 × 233 × 19 mm · 318 g |
Alles tonen
Meer door Matthew Dixon
Anderen hebben ook gekocht
![Cover for Erik Peterson · The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale (Hardcover Book) [Ed edition] (2015)](https://imusic.b-cdn.net/images/item/original/715/9780071849715.jpg?erik-peterson-2015-the-three-value-conversations-how-to-create-elevate-and-capture-customer-value-at-every-stage-of-the-long-lead-sale-hardcover-book&class=scaled&v=1647908850)
![Cover for Daniel H. Pink · A Whole New Mind: Why Right-Brainers Will Rule the Future (Paperback Book) [Annotated edition] (2006)](https://imusic.b-cdn.net/images/item/original/710/9781594481710.jpg?daniel-h-pink-2006-a-whole-new-mind-why-right-brainers-will-rule-the-future-paperback-book&class=scaled&v=1408556889)
![Cover for Anders Matthesen · Ternet Ninja: Ternet Ninja 2 (Bound Book) [1e uitgave] (2019)](https://imusic.b-cdn.net/images/item/original/646/9788763859646.jpg?anders-matthesen-2019-ternet-ninja-ternet-ninja-2-bound-book&class=scaled&v=1561196741)
![Cover for Jan Carlzon · Moments of Truth (Paperback Book) [New edition] (2001)](https://imusic.b-cdn.net/images/item/original/803/9780060915803.jpg?jan-carlzon-2001-moments-of-truth-paperback-book&class=scaled&v=1423688096)
![Cover for Kenneth Waltz · Man, the State, and War: A Theoretical Analysis (Paperback Book) [Revised edition] (2001)](https://imusic.b-cdn.net/images/item/original/376/9780231125376.jpg?kenneth-waltz-2001-man-the-state-and-war-a-theoretical-analysis-paperback-book&class=scaled&v=1545801820)
Bekijk alles van Matthew Dixon ( bijv. Paperback Book en Hardcover Book )